Terms and Conditions

Welcome to Caliroots.

These Terms & Conditions govern your access to and use of the Caliroots website, including purchases made through the website and the services, features and information made available through it.

The website is operated by “Caliroots”, having its registered office at
Throughout these Terms, “Caliroots”, “we”, “us” and “our” refer to the entity operating the Caliroots website. “You”, “your”, “customer” or “user” refers to any person accessing, browsing or purchasing through the website.

By accessing the website or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions along with our Privacy Policy, Shipping Policy and Returns & Exchanges Policy.

1. Eligibility

You must be legally competent to enter into a binding contract under applicable Indian law to place an order independently through our website.

If you are under 18 years of age, the website should be used under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.

2. Account Information

Certain features may require you to create an account or provide information such as your name, mobile number, email address, billing address and shipping address.

You are responsible for ensuring that the information provided by you is accurate and up to date.

You are also responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

Please notify our customer support team promptly if you suspect unauthorized use of your account.

3. Product Information

We make reasonable efforts to display our products, colours, materials, descriptions, sizes and other details as accurately as possible.

However, the actual colour of a product may vary slightly from what appears on your screen because of photography, lighting, editing and individual device/display settings.

For apparel, minor variations may also occur between production batches.

Measurements provided in our size guides are intended to help customers select an appropriate size. We recommend reviewing the relevant size guide before completing your purchase.

4. Product Availability

All products displayed on the website are subject to availability.

Adding a product to your cart does not reserve the product.

In rare cases, an item may become unavailable after an order has been placed because of inventory synchronization, quality-control issues or other circumstances.

If we are unable to fulfil an item, we may cancel the affected item and notify you.

Any amount already paid for that item will be refunded in accordance with the
applicable refund process.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

Prices displayed on the website may include applicable taxes where indicated.
Shipping charges, if applicable, will be displayed before the order is confirmed.

Caliroots reserves the right to modify product prices, promotions and offers from time to time. Changes will not normally affect orders that have already been successfully confirmed, except where required to correct an obvious pricing or technical error.

6. Promotions & Discount Codes

Promotional codes, coupons and special offers are subject to their individual terms.

Unless expressly stated otherwise:

one promotional code may be used per eligible order;
promotional codes cannot be exchanged for cash;
promotions may apply only to selected products/categories;
minimum purchase requirements may apply;
promotional periods may end or change as communicated;
two or more promotions may not necessarily be combined.

Items purchased during special promotional events or clearance campaigns may have different return or exchange conditions. Any such conditions should be communicated on the relevant product, offer or checkout page.

7. Orders

Submitting an order represents an offer by you to purchase the selected products.

An automated order acknowledgement does not necessarily mean that the order
has been finally accepted.

An order is considered confirmed once it has been successfully processed by us.

We reserve the right to refuse or cancel an order in circumstances including suspected fraud, payment failure, incorrect pricing, inventory errors, misuse of promotional offers or inability to deliver to the provided address.

8. Payment

Available payment methods will be displayed during checkout and may include
options provided through third-party payment gateways.

Payment information may be processed securely by authorized payment-service providers. Caliroots does not necessarily directly store complete card information.

For Cash on Delivery, where available, additional conditions or verification may apply.

9. Order Cancellation

If cancellation is available, customers may request cancellation before the order reaches the stage at which it can no longer be stopped from dispatch.

Once an order has been shipped, it may need to be handled under the Returns &
Exchanges Policy instead.

Caliroots may cancel an order where necessary due to stock unavailability, unsuccessful payment, technical errors, suspected misuse/fraud or other operational reasons.

10. Intellectual Property

The Caliroots name, logos, photographs, campaign materials, graphics, product imagery, videos, website design, written content and other brand assets appearing on this website are owned by, licensed to, or used with authorization by Caliroots.

They may not be copied, reproduced, modified, distributed, commercially exploited or used to create derivative material without prior written authorization, except as permitted by law.

11. User Conduct

You agree not to:

misuse or interfere with the website;
attempt unauthorized access to our systems;
upload malicious code;
use false information for fraudulent transactions;
misuse coupons, promotions or return processes;
scrape or systematically extract website content without authorization;
use Caliroots intellectual property without permission.

12. Third-Party Services

Our website may use or link to third-party services including payment gateways, logistics providers, analytics tools and social-media platforms.

Those services may operate under their own terms and privacy practices.

13. Limitation of Liability

To the extent permitted by applicable law, Caliroots will not be responsible for indirect or consequential losses arising solely from the use or inability to use the website.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot lawfully be excluded under applicable consumer law.