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Quick Support
Find answers to commonly asked questions or reach out to our support team.
Shopping at Caliroots is simple! Explore our latest collections, choose your preferred style, size, and colour, and click "Add to Cart." Once you're ready, proceed to checkout, enter your delivery details, select your preferred available payment method, and confirm your order.
You can view all available payment options at checkout. Supported methods may include UPI, debit cards, credit cards, net banking, and Cash on Delivery (COD), depending on your delivery location and order eligibility.
Need to make a change? Contact our customer support team as soon as possible with your Order ID. We'll do our best to assist you before your order is processed or dispatched. Changes and cancellations cannot be guaranteed once an order has been shipped.
You can check your order status through your Caliroots account, where available, or by using the tracking details shared after dispatch. For additional assistance, contact our support team with your Order ID.
Payments may be declined due to insufficient funds, incorrect payment details, bank restrictions, or temporary network issues. Please verify your information and try again. If the issue continues, contact your bank or choose another available payment method.
Once your order is successfully placed, you should receive an order confirmation through your registered email address or mobile number, where supported. Please keep your Order ID handy for future reference.
Once your order is dispatched, we'll share tracking information through your registered email address or mobile number, where supported. Use the tracking link to follow your shipment's delivery progress.
Your tracking information will be shared once your order has been dispatched. Orders are normally processed within approximately 1–2 business days, although processing may take longer during holidays or major sales.
Courier tracking systems sometimes take time to reflect the latest shipment movement. If your tracking status remains unchanged for an unusually long period, contact our support team with your Order ID.
Please try opening the tracking link again after some time or checking it directly on the courier partner's website. If the issue persists, contact our customer support team for assistance.
Once an order has been dispatched, address modifications may not be possible. However, you can contact our support team immediately, and we'll check whether our delivery partner can accommodate your request.
Your order will be delivered to the address provided during checkout.
At Caliroots, we want you to feel confident about every purchase. Eligible products can be returned within 7 days of delivery, provided they are unused, unwashed, unaltered, and returned with their original tags and applicable packaging. All returns are subject to our return eligibility conditions and quality checks.
To request a return, visit your Caliroots account and select the relevant order and return option, where available. Alternatively, contact our customer support team with your Order ID, product details, and reason for return. Our team will guide you through the next steps.
You have 7 days from the date of delivery to request a return for eligible products. Please ensure your item meets our return conditions before submitting your request.
Eligible products can be exchanged for another available size of the same product, subject to stock availability. For colour or style changes, please contact our support team to check the available options.
Once your returned product is received, inspected, and approved, refunds are normally initiated within 5–7 business days. Your bank or payment provider may take additional time to reflect the amount in your account.
Return eligibility for discounted or promotional products depends on the conditions of the specific offer. Products clearly marked as "Final Sale" or "Non-Returnable" may not qualify for standard returns, except where required by applicable law.
Shipping charges depend on your order value, payment method, and delivery location. Any applicable shipping or COD charges will be clearly displayed at checkout before you confirm your purchase.
Orders are normally processed within 1–2 business days. After dispatch, standard delivery generally takes approximately 3–7 business days, depending on your location and courier serviceability.
Available delivery options are displayed during checkout. If you require urgent delivery, please contact our customer support team before placing your order to check whether faster shipping can be arranged for your location.
If you're unavailable when our courier partner attempts delivery, they may arrange another delivery attempt according to their service procedures. Please keep your registered phone number accessible for delivery-related updates.
If you need to update your shipping address, contact our support team immediately with your Order ID and correct address. We'll try to accommodate your request, but modifications cannot be guaranteed after processing or dispatch.
Yes. Products purchased directly through the official Caliroots website are genuine Caliroots merchandise. We are committed to delivering original designs, dependable quality, and a premium shopping experience.
Caliroots products are shipped with appropriate packaging to help protect them during transit. Packaging styles and included materials may vary depending on the product category and order requirements.
For the best results, always follow the care instructions provided on your garment's label. We recommend washing similar colours together, avoiding harsh chemicals, and using suitable washing methods for delicate fabrics. Proper care helps preserve your clothing's colour, shape, and texture.
We make every effort to display our products as accurately as possible. However, slight colour variations may occur due to screen settings, lighting, and photography. Please refer to the product description for available material and fabric information.
If you receive a defective, damaged, or incorrect product, please contact our support team within 48 hours of delivery. Share your Order ID and clear photographs of the product, packaging, and shipping label. Our team will review the issue and assist with an appropriate resolution.
Our customer support team is here to help! You can reach us by emailing info@thecaliroots.com, calling +91 9592589797, or submitting an enquiry through the contact form on our website.
For information about gift card availability, please contact our customer support team. They'll be happy to assist you with the latest gifting options.
Keep an eye on our website for restocks and new arrivals. You can also subscribe to our email newsletter for product updates, collection launches, and exclusive offers.
For the latest information about loyalty benefits, rewards, and promotional offers, subscribe to our newsletter or contact our customer support team.
You can find our Terms and Conditions and Privacy Policy through the links in the footer of our official website. These pages explain important information about shopping with Caliroots and how your personal information is handled.