Shipping Policy

At Caliroots, we want your order to reach you safely, accurately and as quickly as
reasonably possible.

This Shipping Policy applies to orders placed through our official website.

1. Order Processing

Orders are normally processed after successful order confirmation and, where
applicable, payment verification.

Our standard processing time is approximately:
[1–2 business days]

Orders placed on weekends, public holidays, during major sales or during
unusually high-volume periods may require additional processing time.

2. Estimated Delivery

Standard delivery generally takes approximately:
[3–7 business days after dispatch]

Delivery times vary depending on the shipping destination, PIN code, courier network, weather, public holidays and other circumstances outside our direct control.

The estimated delivery date displayed during checkout or tracking is an estimate rather than a guaranteed delivery date unless specifically stated otherwise.

3. Shipping Charges

Recommended structure for Caliroots:

FREE SHIPPING on prepaid orders above ₹3500.
For orders below this threshold, a shipping charge of ₹50-70 may apply.
Cash on Delivery orders may carry an additional COD fee of ₹20, where applicable.

The final applicable charges will always be displayed at checkout before payment/order confirmation.

4. Order Tracking

Once your order has been dispatched, tracking information will be sent to your registered email address and/or mobile number where supported.

Please allow some time for the courier's tracking system to update after dispatch.

5. Multiple Shipments

An order containing multiple products may occasionally be dispatched in separate packages due to inventory location or operational requirements.

You will not be charged additional shipping solely because we divide an order into
multiple shipments.

6. Delivery Attempts

Our logistics partner will make reasonable attempts to deliver the order to the address provided by you.

Please ensure that:

your shipping address is complete;
your PIN code is correct;
your mobile number is reachable; and
someone is available to receive the parcel where necessary.

If a parcel cannot be delivered after the courier's permitted attempts, it may be returned to us.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.
If you notice an error after placing your order, contact us immediately. We will try to assist, but address modifications cannot be guaranteed after processing or dispatch.

8. Delayed Deliveries

Delivery may occasionally be delayed due to:

Weather conditions, transport disruptions, public holidays, regional restrictions, high-volume sale periods, courier delays, natural events or other circumstances outside our reasonable control.

Our team will assist in tracking delayed shipments where possible.

9. Damaged or Tampered Package

If the external package appears materially damaged or tampered with at delivery, we recommend documenting its condition before opening it.

If the product inside is damaged, defective, incorrect or incomplete, contact Caliroots within 48 hours of delivery and provide:
Order ID + photographs/video of the parcel + photographs/video of the product + shipping label.

This allows our team to investigate the issue efficiently.